The right answer in every agent's hand. Client policy live in seconds. Performance you can finally see — one operating environment for the floor, the ops room, and the boardroom.
Beta cohort opening for five Philippine BPOs · discounted year-one pricing
38s vs last wk
4 pts
agents flagged
100% acknowledged
The same floor, scoped to whoever’s looking — switch between Agent, Team Lead, and Ops.
The AI overlay reads every signal at once and surfaces the call to make this morning — coaching that lands before CSAT slides, the agent about to walk, the client SLA quietly going at-risk.
Maria Reyes ran eight Scout lookups on the new Refund Policy 4.2 this week. Her CSAT on refund calls dropped 12 points. She missed Tuesday's training on the new flow.
→ Coaching flagged for Thursday morning.
Carlos Aguinaldo's pod lost two agents in 30 days — highest schedule deviation, lowest kudos volume, QA down 6 points across the cohort.
→ Root-cause review recommended this week.
Healthcare SLA at risk: four of twelve dedicated agents have not acknowledged this morning's Atlas update on Refund Policy 4.2.
→ Calls routed to the acknowledged pool until close-out.
One screen, every source
AHT, CSAT, QA, adherence, training, attrition — not four dashboards.
Role-gated rollups
Agent, program, and floor — same data, scoped to who's looking.
Pulled from your stack
Live from the tools you already pay for. Nothing to re-key.
Every client account gets its own Atlas. Scout answers from only that client's documents — and cites the exact source. The policy pushed this morning is already in memory by the agent's first call.
A Signal is the firm's internal publication: a new policy, a process change, the SOPs in your Handbook. Publish it and it lands with every employee before their next shift — read-acknowledged and version-tracked, so you know exactly who has the new rule.
Any agent or team lead posts a suggestion — anonymously if they want. It gets upvotes, an owner, and a status everyone can watch move. The night shift finally has a voice that reaches the boardroom.
A monthly scan across Claude, ChatGPT, Gemini, and Perplexity shows where you're visible, invisible, or wrong — with the exact proof to publish to fix it.
RFP and account intelligence lands already scored, then moves through your pipeline — Discovery to Proposal — so BD acts before the window closes.
Every agent gets a profile and a wall of kudos. Spotlight rotates someone into the daily view, so recognition is a surface, not an afterthought.
Pilot answers from your SOPs and internal docs in plain language and links the exact section — so new hires stop interrupting your tenured agents.
Browse the whole team by department — sales, ops, QA, training — so a 500-seat floor still feels like one firm.
Your positioning, services, and people — structured once and used to ground every answer Scout and Pilot give.
Agents, team leads, ops, and admins each see exactly what they should — and admins can preview any role before they grant it.
A 30-minute demo on your KPIs, your policies, your floor.